Return & Refund Policy
At Claracasa Sunglasses, we value your satisfaction and want you to love your purchase. If you’re not completely happy, we’re here to help.
Returns
- You may return your eyewear within 7–14 days of receiving your order.
- Items must be unused, unworn, and in original packaging.
- Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Refunds
- You will be notified once we inspect your returned item.
- Approved refunds are processed within 5–10 business days.
- Shipping fees are non-refundable.
Exchanges
- You may request an exchange for another style or color.
- Exchange orders ship after we receive your original item.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours at info@claracasasunglasses.shop.
How to Start a Return
- Email us at info@claracasasunglasses.shop with your order number and reason for return.
- We’ll send return instructions.
- Pack and ship your item back to us securely.